If you’re thinking you may have to employ expensive staff to do your sales and management planning but you’re worried about the on-going costs of such a move, why not discover what Transform could do for your company? Instead of you having to employ a permanent member of staff, with all the add-on costs of NI, pension, car, extra office space and so on, Transform can supply interim direction and planning. We spend time with your company so it feels as though we’re part of it, but we’re not on the payroll.

We can give you an outside view of your business when you’re too close to it to see what’s happening and we have the ability to deal with difficult situations externally.

Working with you, we’ll look at how to improve your

strategies target setting and achieving cost savings communications

motivation structures customer service team building

change management sales skills culture management teams’ skills

Skills Training

Your business needs people with a range of transferable skills. Transform can create a range of courses tailored specifically for your industry or business to help your staff learn the skills you need. For example:

How to increase profit by improving your Customer Service.

Many companies with a poor service ethic resort to giving away products (a free bottle of wine, free delivery, two replacements for one damaged item) to make disappointed or dissatisfied customers happy. This is a high unnecessary cost to business. Much better – and cheaper – to get it right first time.
Excellent customer service starts with training your staff and developing a company-deep culture of client care; Transform can design and implement a training programme precisely for your needs.

Sales Training and Target planning

These are our most popular training programmes; they are geared to the specific needs of each company. We include a whole range of skills, from

Selling Skills Business Plans Customer service

Buying /Procurement Handling change Strategies and Tactics

Objection handling Target Setting and achievement Managing Buyer styles

Who we are

Transform was founded by Barbara McCrory, who noticed a need in the marketplace for basic, sound advice and training. She holds an MBA and a Degree in Marketing and has over 20 years’ experience at Director level in business development, sales, procurement and business consultancy. She has dealt with some of the biggest brand names: companies such as Tesco, Mars, Unilever, Dolmio, Heineken, Hellmans, Flora, Nivea and Walkers. Barbara’s experience has shown her the importance of good customer service and the high cost, in both profitability and loss of business, of not delivering it; she has now started a Doctorate researching how to change organisations towards focusing on Customer Service.